Customer Service
- Lifetime Guarantee
- The guarantee we proudly offer you is that every purchase from us meets your high standards of quality. We guarantee our products to be free from defects in material and workmanship or they will be repaired or replaced at no cost to you. Your satisfaction is our business. We pledge to satisfy you.
- Shipping & Delivery
- We use the finest delivery service companies to ensure timely, professional deliveries. Normal processing and delivery for in-stock merchandise is 4-8 working days. Should we be temporarily out of stock, you will be advised accordingly. Please make sure your name, address and daytime phone number are correct on the order form. Shipping and handling is based upon weight and can calculated in the shopping cart prior to checking out.
- Returns & Replacements
- Any item that has not been used may be returned within 30 days of receipt and accompanied by the purchase invoice for a full refund, credit or exchange. Items returned after the 30-day period will be on an inspection basis only. Items must be shipped pre-paid via UPS Ground or insured U.S. Postal Service Parcel Post; COD's are not accepted. Shipping and handling fees will be refunded if returned within 30 days.
- Privacy & Security
- In order to make you feel comfortable and secure in our online store, Safari Diva has taken numerous precautions to guard your security while making purchases online. Our commitment to you is to provide you with the highest-quality products, services and level of integrity. This Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us. We will continually assess this statement against new technologies, business practices and your needs.
What personally identifiable information is being collected?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products or services from us you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
• Name
• Mailing address
• Email address
• Credit card number
• Home and business phone number
• Other personal information
Email Information
If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site uses cookies to track various technical details about your visit, such as your computer’s IP address and which pages you visited, however that information does not contain any personally identifiable information about you.
What are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the internet. Cookies should make your online experience easier and more personalized.
How is this information used?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site so that we may better serve you, to notify you of problems with your requests, or to update you about changes to our Web site. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity.
With whom do we share your information?
In order to operate this Web site and in order to provide you with the products and services you requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, sending you catalogs and sending e-mails and newsletters. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of these organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your social security number or other personal financial data. We do not sell or rent customer list, addresses or phone number.
How do we secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site, secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and encoded once reaches our Web site.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ark that you do not send confidential information such as social security or account numbers to us through an unsecured email.
How do we protect your information?
Information security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes and transactions.
What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies pursuant to a subpoena, warrant or other order by court of competent jurisdiction. In all cases, we will require written documentation or the request, proof of the identity of the law enforcement official making request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
What about other web sites linked to our Web site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.
